Terms and Conditions

Contents:

1. Legal data and general information about MOLDASIG S.A.
2. Definitions
3. Privacy policy regarding the processing of personal data
4. Cookie policy information
5. Insurance terms and conditions
6. Obligations of the insurer and the insured
7. Placing the online offer request (and calculating the insurance premium)
8. Delivery terms
9. Conclusion of insurance contracts
10. Language of the insurance contract
11. Payment of the insurance premium and online payment conditions
12. Other expenses related to the conclusion of the insurance contract
13. Modification, termination, rescission, and nullity of the insurance contract
14. Complaints
15. Modification of information in this document

1. Legal data and general information about MOLDASIG S.A.

• Insurer's name: MOLDASIG Joint Stock Company
• Legal address: Republic of Moldova, Chisinau municipality, Albișoara street 42, MD 2005
• IDNO: 1002600053315
• License: CNPF series nr. 000883
• Official website: www.moldasig.md
• Email: [email protected]
• Phone: 0 (22) 889 889
• Fax: 0 (22) 238 346

2. Definitions

General insurance terms:

• Insurance activity – activity mainly consisting of offering, negotiating, and concluding insurance and reinsurance contracts, collecting premiums, settling claims, carrying out actions of recourse and recovery.
• Insurance agent – a natural or legal person who conducts professional activity based on a mandate granted by the insurer, with the right to conclude insurance contracts with third parties on behalf of and for the account of the insurer, according to the conditions stipulated in the mandate contract.
• Insurance – the transfer of a potential risk, including the risk of financial loss and/or material damage, from the insured to the insurer, in accordance with the insurance contract.
• Insured – the person who has concluded or for whom an insurance contract has been concluded with the insurer.
• Insurer (reinsurer) – a legal person registered in the Republic of Moldova, who holds a license under the law to carry out insurance (reinsurance) activity.
• Supervisory authority – the National Commission for Financial Market.
• Insured event – an insured risk specified in the insurance contract, the occurrence of which entitles the insured to compensation or indemnity from the insurer.
• Acquisition costs – costs incurred by concluding insurance contracts, including acquisition commissions, file-opening costs, as well as indirect allocable costs, such as advertising or administrative expenses.
• Insurance conditions – a set of rules and conditions approved by the insurer to regulate the underwriting of specific risks for insurance products and establish legal relationships between the insurance parties.
• Policyholder – the person who concludes an insurance contract for insuring a risk regarding another person and undertakes to pay the insurance premium, without obtaining the status of the insured.
• Franchise – the portion of the loss borne by the insured, established as a fixed amount or percentage of the insurance compensation or the insured amount, according to the insurance contract.
• Gross premium written – the premium calculated by the insurer (reinsurer) according to an insurance (reinsurance) contract, before any deductions.
• Risk – an inconvenient, possible, and future event that could affect the property, work capacity, life, or health of a person.
• Insured risk – an event or group of events provided in the insurance contract, which, once occurred, may cause damage to the property or person of the insured (in life insurance, survival and death are included in the concept of insured risk).
• Reinsurance – the partial or full cession of risks underwritten by an insurer, called the cedent, to another insurer, called the reinsurer, who undertakes the responsibility to recover a corresponding part of the insurance compensation granted.

Specific terms of mandatory civil liability insurance for damages caused by vehicles:

• Vehicle accident – an unforeseen event caused by one or more vehicles that causes harm to individuals and may give rise to compensation claims.
• Mandatory auto civil liability insurance – an insurance contract, proven by the RCA insurance policy and/or the "Green Card" certificate, through which a licensed insurer undertakes to compensate for the damages caused by a vehicle accident during the validity period of the contract.
• Vehicle – a mechanical land system with self-propulsion (excluding those running on rails), intended for the transport of persons or goods, including cars, buses, trucks, motorcycles, etc.
• Partial damage – damage to the vehicle to the extent that repair or replacement of the damaged parts is possible, with the value of the damage being less than 75% of the vehicle’s value at the time of the accident.
• Total loss – destruction or damage to the vehicle to the extent that repair is no longer possible or the value of the damage exceeds 75% of the vehicle's value at the time of the accident.
• Claim file – a file that includes the necessary documents for determining and resolving the insurance case.
• Damaged party – any person entitled to receive compensation for loss or bodily injury as a result of a vehicle accident.
• RCA insurance policy – mandatory civil liability auto insurance policy valid in the Republic of Moldova, proving the conclusion of the insurance contract.
• “Green Card” insurance certificate – an international insurance document issued on behalf of a national office that certifies the existence of mandatory civil liability auto insurance with international validity.
• Vehicle owner – the rightful owner of the vehicle, as well as the person who possesses the vehicle under a lease, lease purchase, or other legal title.
• Damage – a negative effect suffered by a physical or legal person as a result of an event covered by a mandatory civil liability auto insurance contract.
• General Regulation of the Council of Bureaus – a document adopted by the Council of Bureaus that regulates the relations between the national bureaus of insurers from the member states of the International Green Card Insurance System.
• Vehicle user – any person who drives the vehicle, including the insured, individuals mentioned in the insurance contract, and other authorized persons.
• Bonus-Malus system – a system of discounts and increases in the insurance premium granted based on the insurance history and damages.
• Remaining value – the value of the undamaged, removable, and reusable parts of the vehicle in case of total loss.

Other terms:

• IP address – a unique number used by information technology devices (routers, modems, computers, smartphones, etc.) to identify and communicate with each other in a computer network.
• Electronic communication channel – a mechanism through which a person can initiate a conversation with the insurer and receive responses via official email, integrated website chat (JivoChat), official social media pages, and other online messaging platforms accepted by the insurer.
• Bank card – a credit or debit card issued by a bank, used as a cashless payment instrument, allowing the holder to perform electronic settlement transactions.
• Cookies – text files stored by the browser on the visitor's device, used to recognize visitors, adapt previously displayed content, and/or implement a shopping cart.
• Link – a reference to a web page that allows navigation from one page to another by clicking on the provided link.
• Offer – the proposal of price and insurance conditions sent by the insurer in response to the completion of an electronic form, verbal or written request, including the necessary data for forming the offer, including personal data.
• Online payment – the electronic settlement of financial funds with bank cards through a unique link on a secure bank web page.
• Electronic insurance policy - a policy issued by the insurer following a written request or electronic request, after the insured's agreement to the terms and conditions and payment of the insurance premium through electronic means, sent via email.
• Website visitor - an individual or a representative of a legal entity who has opened the web page to obtain information, contact the company, or initiate an online purchase procedure; synonymous with browser or website user.

3. Privacy Policy Regarding the Processing of Personal Data

1. Personal data is processed with the consent of the applicant after having reviewed this document. MOLDASIG S.A. processes personal data in accordance with the provisions of LAW No. 133 of 08.07.2011 on the protection of personal data.
2. In cases where the data subject is incapacitated or has limited capacity to exercise their rights, consent for the processing of personal data is given in writing by their legal representative. The signing of the insurance contract can only be carried out by the legal representative.
3. By providing personal data, the user agrees to their processing for the purpose of obtaining offers, contracts, and insurance policies, as well as other information or documents. If the User does not wish to provide their personal data online through electronic communication channels, the User will call the phone number +373 22 889 889 for consultation or directly address the regional offices to resolve the request. Users who do not wish to transmit personal data through electronic communication channels will not be able to access insurance offers and/or services online and electronically.
4. MOLDASIG S.A. collects information about the IP address of the User's device. This information is not used to identify individuals.
5. In accordance with Articles 12–18 of Law No. 133 of 08.07.2011 on the protection of personal data, the data subject has the right to information, the right to access personal data, the right to intervene with personal data, the right to object to the processing of personal data, the right not to be subject to a decision based solely on automated processing, and the right to access justice.
6. MOLDASIG S.A. respects the confidentiality and security of the processing of personal data and other provisions of LAW No. 133 of 08.07.2011 on the protection of personal data.
7. MOLDASIG S.A. is registered in the Personal Data Operators Register with the numbers 0000131-001, 0000131-002, 0000131-003, 0000131-004, 0000131-005.
8. In order to exercise the rights provided by the law, the data subject has the right to submit a written request to “MOLDASIG” S.A. at its headquarters or via email at [email protected].

4. Cookie Policy

The website www.moldasig.md uses cookies. By accepting this document and continuing to browse, you consent to the use of cookies.

5. Terms and Conditions of Insurance

The insurer's terms and conditions are binding for the insured if they are specified in the contract and included in the contract text, on the back, or as annexes.

The insured has the right to review the specific insurance conditions of the products before signing the contracts.

The issuance of RCA policies and “Green Card” certificates is done in accordance with Law No. 414/2006 regarding mandatory auto liability insurance.

Terms and Conditions for Health Insurance Policies for Citizens Traveling Temporarily Abroad, in Electronic Format:

1. If at the time of placing the order and paying for the electronic insurance policy, the insured person is not located in the Republic of Moldova, the insurer’s liability begins after 72 hours, calculated from the date the payment is received, even if the insurance policy has become effective.
2. Payment is made through electronic payment methods or transfer.
3. The issuance of the electronic insurance policy takes place only after the insurer has received the payment.
4. The policy is sent via email and optionally through other electronic communication channels to a recipient specified by the contractor/insured.
5. The contractor/insured is required to confirm the receipt of the insurance policy and the accuracy of the information recorded, as a response through the same communication channel. By doing so, they acknowledge the legal relationships based on the received insurance policy and the insurance conditions.

6. Obligations of the Insurer and the Insured

Obligations of the Insurer

6.1.1. The insurer is obligated to:

1. Inform the insured, in an appropriate manner, about the insurance conditions.
2. Make payment to the insured or beneficiary upon the occurrence of the right to collect the insured amount, in accordance with the terms established in the insurance conditions.
3. Compensate the insured's expenses for preventing the occurrence of the insured event or for limiting the covered damages.
4. Maintain confidentiality regarding the insured and insured persons' information obtained during the insurance process.

6.1.2. The law and the insurance contract may also provide other obligations for the insurer.

Obligations of the Insured

6.2.1. The insured is obligated to:

1. Inform the insurer, at the conclusion of the contract, about all essential circumstances regarding the size of the insured risk.
2. Notify the insurer about other insurance contracts concluded for the same object.
3. Pay the insurance premiums on time.
4. Take measures to prevent the occurrence of the insured event or to limit damages.
5. Inform the insurer about the occurrence of the insured event as soon as the insured becomes aware of it.

6.2.2. The law and the insurance contract may also provide other obligations for the insured.

7. Placing the Online Offer Request and Calculating the Insurance Premium

1. The online request is placed by completing the specific form. The request can only be processed after the visitor has reviewed this document and manually checked the option “I agree with the terms and conditions.”
2. Individuals placing requests for offers must have full legal capacity. The insurer has the right, before signing the contract, to verify the identity of the applicant/insured who submitted the online request.
3. For the calculation of the insurance premium and the issuance of the contract, the insurer’s representative may request additional information not specified in the form. Communication can be done in writing, electronically, or verbally.
4. The request can also be placed by initiating a conversation through the JivoChat and Viber modules integrated on the website. Communication and processing of requests through these channels will be done in accordance with the provisions of this document.
5. The insurance premium calculation is carried out by the insurer based on the applicant's request, processed through electronic systems, according to the tariffs approved by the insurer.

8. Delivery terms

1. For orders placed with the online delivery method, the insurance policy will be sent to the email address after successful payment processing.
2. For orders placed with the delivery-to-address method, the insurance policy will be delivered within maximum 24 hours on working days, after successful payment processing.
3. For orders placed with the pick-up-from-office method, the insurance policy can be collected from our central office.

9. Conclusion of the Insurance Contract

1. To conclude the insurance contract, the insured must submit a written proposal (application), including electronically, indicating their interest and that of the beneficiary of the insurance or verbally declaring their intention to enter into the insurance contract.
2. The insurance contract can be concluded in favor of multiple beneficiaries.
3. The insurance contract is concluded in writing.
4. The insurance contract consists of the applicant's request, the insurance policy issued by the insurer, the applicable general terms and conditions of insurance, and any other contractual conditions included in the contract according to the law.
5. The provisions in section 8.4 do not affect the parties' right to create a single document that includes the entire insurance contract.
6. The insurance contract cannot be proven by witnesses, even if there is partial written evidence.
7. Proof of the conclusion of the insurance contract is also provided by sending an insurance document, such as the insurance policy (certificate), the premium payment request, or the document confirming the payment, or any other document indicating the conclusion of the contract.
8. The insurer is obligated to provide the insured with a signed copy of the insurance policy.
9. If the insurance contract, including RCA (compulsory car insurance), is concluded using electronic means and the person has not applied the advanced electronic signature, it is presumed that by paying the premium, the policyholder has consented to the conclusion of the contract.
10. The insurance policy will include:
    1. the name or title, domicile or registered office of the contracting parties;
    2. if applicable, the name or title, domicile or registered office of the insured and/or the beneficiary;
    3. the subject of the insurance;
    4. the risks covered;
    5. the start and duration of the insurance period;
    6. the insured amount, and, if agreed, the portion of the loss not compensated by the insurer (deductible);
    7. the insurance premium, payment location, and due dates;
    8. other details according to the law or the agreement between the parties.

Steps Taken on the www.moldasig.md Website for the Conclusion of the Insurance Contract/Policy by the User

1. making a request in the integrated modules on the site, JivoChat or Viber;
2. Reads the document - "Terms and Conditions" and agrees to the processing of personal data;
3. Provides additional information required for the offer submission by the "MOLDASIG" S.A. operator;
4. Receives the insurance offer;
5. Gives consent for the received offer and insurance terms;
6. Chooses the payment method and makes the payment;
7. Coordinates with the "MOLDASIG" S.A. operator the method and/or location for obtaining the contract/insurance policy;
8. Receives a copy of the contract/insurance policy.

10. Language of the Insurance Contract 

The language used in the legal relationship between the insurer and the policyholder is the official language.

11. Payment of the Insurance Premium and Conditions for Online Payment

1. The insurance premium represents the amount the policyholder is obligated to pay to the insurer upon issuance of the insurance policy, in the manner and within the timeframes set by the insurance contract, in exchange for the insurer assuming the insured risk.
2. The insurance premium is paid in full or in installments, with payments due as specified in the contract, at the insurer’s headquarters or its representatives, unless otherwise stated in the insurance contract.
3. The insurance premium is paid in full for the entire insurance period specified in the RCA insurance policy and/or the “Green Card” insurance certificate.
4. Proof of payment of the insurance premium lies with the insured, and the proof document is either the cashier’s check or the payment order.
5. Online payment can be made through:

• The secure MAIBPAY module of BC “Moldova-Agroindbank” S.A., by accessing a unique link generated by the operator “MOLDASIG” S.A., sent to the applicant’s email;
• Internet/mobile banking of BC “Moldova-Agroindbank” S.A., in the "Payments", "Financial Services", "MOLDASIG SA" section;
• Through payment service providers: “Qiwi-M” SRL, “BPAY” SRL, “MMPS COM” SRL. The availability of using the payment methods listed in point 10.5 must be coordinated with the MOLDASIG operator.

10.6 The availability to use the payment methods indicated in point 10.5 must be coordinated with the Moldasig operator.

10.7 The Moldasig operator may require the Contractor to submit the proof of online payment in order to optimize the time of issuing the insurance policy.

12. Other expenses related to the conclusion of the insurance contract

The Contractor shall not bear any additional costs associated with the conclusion of the insurance contract other than the payment of the insurance premium.

13. Modification, Termination, Rescission, and Invalidity of the Insurance Contract

1. The modification and rescission of insurance contracts can be made based on a written request submitted to the branches, territorial offices, or the central office of "MOLDASIG" S.A., by the policyholder/insured or another person authorized to act on their behalf.
2. The insurance contract terminates in the following cases:
   1. By law;
   2. By rescission;
   3. By invalidity.
3. The automatic termination of the insurance contract can occur:
   1. By mutual agreement of the parties;
   2. Upon the expiration of its term;
   3. Upon the fulfillment of the contractual obligations by the insurer;
   4. Upon the liquidation of the policyholder/insured (legal entity) or the death of the insured (natural person);
   5. Upon the liquidation of the insurer, as prescribed by law;
   6. In other cases provided by the law.

Rescission of the Insurance Contract

1. Rescission refers to the termination of the insurance contract at the initiative of one party, due to the non-performance of contractual obligations by the other party.
2. The insurance contract can be rescinded, at the request of the insurer or the policyholder/insured, only if the opposing party fails to fulfill the obligations stipulated in the contract or violates the legislation, after a 30-day notice period.
3. The insurer declares rescission through a written statement to the policyholder, even if another person is the insured or beneficiary of the insurance.
4. Upon the rescission of the insurance contract due to the extinguishing of the insured’s interest, the policyholder/insured only owes that portion of the premium corresponding to the duration of the risk.
5. In the event of rescission, the insurer is entitled only to the premium that applies to the period of insurance that actually occurred before the rescission date.
6. If the rescission occurs due to one party's failure to fulfill their obligations without justification, the right of the other party to compensation for damages remains unaffected.
7. Upon the rescission of the insurance contract, the policyholder will be refunded the insurance premiums for the full months remaining until the expiration of the contract, with the deduction of actual management costs.
8. The parties may request the rescission of the insurance contract in other cases explicitly provided by law, insurance conditions, or the contract.
9. The rescission of the insurance does not extinguish the insurer’s obligation in relation to an insured event that occurred within the period of insurance that actually elapsed before the rescission date.
10. The rescission of an insurance contract concluded for a term of 12 months cannot take place, and the premium for the remaining months cannot be refunded, if the insurance contract has had legal effects for a period of at least 10 months.

Nullity of the Insurance Contract

1. The insurance contract is null in the cases provided by the legislation in force in the Republic of Moldova, or if it has been concluded:
   1. Under conditions that contravene the Insurance Law and/or disadvantage the insured’s situation in relation to the legislation in force in the Republic of Moldova;
   2. With a person not authorized to conclude contracts on behalf of the insurer;
   3. After the occurrence of the event for which the insurance contract provides for the payment of the insurance indemnity.
2. In the case of the absolute nullity of the insurance contract, the insurer will refund the premiums received from the insured, excluding management costs, only if the insurer has not paid insurance indemnities under the contract that is declared null.
3. The insurer is not obliged to return the premiums received under the canceled insurance contract if the cancellation is based on fraud.

14. Complaints

Any complaint can be officially registered by sending the written complaint text to the email address [email protected] or submitted physically to the legal address of MOLDASIG S.A. For prompt resolution of petitions, please contact during office hours, 08:30 - 17:30 from Monday to Friday, at the phone number 0 (22) 889 889.

15. Modification of Information in this Document

1. The information provided on this site may be changed. MOLDASIG S.A. has the right to modify the information or part of the information contained on this page without prior notice to users. The new document will be displayed on the website, accompanied by information regarding the changes made. This document, along with its amendments, is available for the user on the page www.moldasig.md
2. The use of the site by a user after modifications in the "Terms and Conditions" section is equivalent to familiarizing with, understanding, and accepting them.
3. The published data has been updated:
   1. Upon the appearance of new insurance products from MOLDASIG S.A.;
   2. Upon the update of the insurance conditions of MOLDASIG S.A.;
   3. Upon the appearance of new payment methods or updates to existing payment conditions;
   4. With the introduction of new legislation or amendments to existing legislation and regulations related to insurance;
   5. With the introduction of new legislation or amendments to existing legislation.

Modified document. Version from 20.01.2021.